Bulk Email mailer FAQ
Displaying letters in different languages incorrectly
Question: I am trying to send email messages in my native language.
Sending works fine but received messages look like garbage: no accents, nothing,
only unreadable random symbols. How can I resolve the problem?
Answer: Select a correct character set in Options->System and in the
General Settings of your mailing list.
Answer: Bulk Email mailer lets
you send email messages in any language correctly without any problems. If you
are having such a problem it only means you are using an incorrect character set
in your email message. There are two ways available to resolve the problem. If
you are sending a plain-text or pure HTML message and compose it in Bulk Email mailer,
you should select your correct character set in System Options by using
the Options->System item of the main menu and in General Settings of
Mailing List by selecting the Mailing List node (the top root node)
in the tree and clicking the Change button on the bottom toolbar. You
must change it in the both places. After that all mailing lists you create will
be created with a correct character set. If you see several character sets for
your language, select the one that works correctly. Usually, it will be the
Windows character set unless you create your messages in a third-party tool in a
specific character set, copy and paste it to Bulk Email mailer. If you can not find
your character set in the drop-down list (usually for rare or complex languages)
you can use the second way of resolving the problem. The second way means using
Outlook Express to create a message in EML format, which contains the correct
character set inside of the message. If your Outlook Express is set up
correctly, and does not have any language problems, all messages created in it
and exported to Bulk Email mailer will be sent exactly as you see them in Outlook
Express upon creation. Please, read about creating
messages in Outlook Express in EML format to get more information on how to
create EML messages in Outlook Express.
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